Privacy Policy

1. Who these rules cover

Everyone who uses pandachat.cam, whether you visit once as a guest, add the site to your home screen, or come back every week. A guest session begins the first time the site loads, because matching can’t work without one, so this policy applies from that moment.

When we say “PandaChat”, “we” or “us”, we mean the team that runs pandachat.cam.

2. Information you provide or generate on PandaChat

• The guest identifier created for your session, plus a display name and language preference if the site shows or stores one.
• Anything you choose to add to your profile, such as a photo or a short line about yourself.
• Messages you send, the people you follow and the people you block.
• Reports you file about other users, and any email you send to support, including attachments.
• Records of coin and VIP purchases: what you bought, when, the amount and the payment provider’s reference. Card details are handled by the payment provider; we don’t receive the full number.

3. What we collect automatically

• Technical details about your device and browser, such as type, version, screen size and language settings.
• Your IP address and the rough location it suggests, at country or region level.
• How you use the site: which mode you chose (video, voice or text), when calls started and ended, which pages you opened and which features you tapped.
• Small files and similar storage in your browser that keep your session signed in and remember basic settings.

4. Calls themselves

Video, voice and text calls travel between you and the other person through our service so that the connection can be made. We use the technical information about a call, such as when it started, how long it lasted and whether it connected, to keep matching working and to look into problems and reports.

Remember that the person on the other end can see and hear whatever you share, and could capture it with another device. Our safety page has practical advice on what to keep off camera.

5. What PandaChat does with this information

• To run the service: create guest sessions, match you with someone, connect calls, deliver messages, show Who’s online and your Following list.
• To handle coins, VIP, gifts in Live rooms and rewards offered to you on the site.
• To keep people safe: look into reports, act on blocks, and spot accounts that break the rules or try to abuse the system.
• To fix bugs and improve the site, using usage patterns rather than the content of anyone’s conversation wherever we can.
• To answer you when you write to support, and to meet our legal obligations.

6. Who else is involved

We don’t sell your personal information. A few kinds of companies help us run PandaChat and handle information on our behalf: hosting and network providers, payment providers for coin and VIP purchases, and tools that help us measure how the site performs. They may only use it to provide their service to us.

We may also share information when the law requires it, or when we need to protect someone from harm, for example if a report suggests a person is in danger.

7. What other people on PandaChat can see

People you call see and hear what you share on the call. Anyone browsing Who’s online or opening your profile can see your display name, profile photo and the details you’ve added. People you follow don’t see your messages to someone else, and blocking someone stops them from reaching you through the site.

8. How long PandaChat keeps what it collects

We keep information for as long as we need it for the purposes above: to run your session or account, to deal with reports and disputes, to keep payment records, and to meet legal requirements. When it’s no longer needed, we delete it or remove what ties it to you.

9. Your choices and requests

• You can turn your camera and microphone off in your browser at any time, or use voice or text matching instead of video.
• You can edit or remove the details on your profile, and block anyone.
• You can clear the site’s storage from your browser settings, which ends your current guest session on that device.
• You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it, by writing to [email protected]. We may need to confirm the request comes from you.

10. Age

PandaChat is only for people aged 18 or over, or the age of majority where they live if that’s higher. We don’t set out to collect anything from younger people. If you think a minor is using the site, please email us and we’ll act on it.

11. Changes to this policy

When the site changes in a way that affects your information, we update this page and the date at the top. If a change is significant, we’ll make it visible on the site as well.